Remote hands · data center and on-site

Our hands at your servers, often within 15 minutes.

Servers in a data center or in the office server room, but no time or staff to go there? You send a request, we send a certified technician. From swapping a defective drive to connecting cables: fast, professional, and fully documented.

Request a technician Call 085 30 350 45

All major data centers in the Netherlands · 24/7, including nights and weekends

Work orderRH-0427

Location: Data Center Amsterdam · row 4, rack 12, U18
Assignment: Replace defective drive in RAID array
Part: Spare drive is in the rack
Access: Technician is on the access list

RequestedEn routeCompletedReport with photos

Completed

What do you use remote hands for?

For all physical actions you cannot or do not want to perform yourself, in the data center or at your location.

Hardware

Installation and replacement

Placing servers, switches, and firewalls. Swapping drives, memory, power supplies, and network cards.

Cabling

Cable and patch work

Pulling, labeling, organizing, and connecting cables, with documentation for every connection.

Access

Reboot and out-of-band

Hard reboot, connecting KVM console, or resetting IPMI/iDRAC.

Inspection

Visual check

LED statuses, error messages, and loose cables, reported back with photos.

Logistics

Delivery and collection

Receiving, unpacking, and rackmounting hardware, or dismantling and preparing for return.

Escorting

Escorting visitors

Safely escorting a supplier without a badge to your rack, according to data center policy.

Locations

Remote hands throughout the Netherlands.

From Amsterdam to Groningen and from Rotterdam to Eindhoven: our technicians know the way. And at your office too.

Amsterdam & region

Equinix AM1–AM11Digital Realty Science ParkDigital Realty Schiphol-RijkIron Mountain AMS-1Global SwitchNorthC KabelwegnLighten AMS IRackspace AMS2Leaseweb

Utrecht & Almere

NorthC NieuwegeinData Center Almere

Rotterdam & South Holland

NorthC Zestienhoven 1 & 2Digital Realty RotterdamServerius

Eindhoven & Brabant

NorthC Eindhoven 1 & 2Brainport region

Northern Netherlands

NorthC Groningen 1 & 2MiddenmeerEemshaven

On-site

Office server roomEnschede · Zwolle · Arnhem · Maastricht

Is your data center not listed? Contact us, there is a good chance we go there.

Drive yourself or call us?

A trip to the data center costs more than just travel time. This is the difference for a defective drive at 2:30 AM.

Going to the data center yourself

On-site45 minutes to 2 hours
After hoursYour own people out of bed
AccessArrange it yourself, often with prior notice
ToolsBring your own
DocumentationIf there is time
CostsTravel time, hours, and downtime

or

Our remote hands

On-siteOften within 15 minutes
After hoursStandard, 24/7
AccessWe arrange it with the data center
ToolsStandard in the van
DocumentationAlways, with photos
CostsPer action or on-call

Example · failed drive in a raid array

A night-time outage from start to finish.

The customer’s monitoring went off during the night: one drive fell out of the array, the second began to falter. Waiting until morning was not an option.

Downtime for the customer: zero. De array bleef draaien op de overgebleven schijven.

02:40
Notification received
Drive fell out of the array.
02:47
Technician en route
With rack location and assignment.
03:01
In the data center
Spare drive was already in the rack.
03:18
Drive replaced
Serial numbers photographed.
03:26
Rebuild confirmed
LED status checked.
03:55
Report sent
With before and after photos.

Safety first.

Our technicians access your most critical infrastructure. That is why every team member undergoes extensive screening before entering a data center on our behalf.

Background checkIdentity verified and background investigation

NDAStrict non-disclosure agreement

ProYears of experience in professional data centers

How an assignment works.

No subscription required: also available for one-off tasks. Regular customers are recorded in a service framework.

1

Request

Call or email what needs to be done, where, and at which rack location.

2

Access

We report to the data center. If your authorization is already in place, we skip this step.

3

Execute

The technician performs the action and calls if anything deviates from the assignment.

4

Report

A report with photos, serial numbers, and time spent.

Questions about remote hands.

Need a technician? Call directly 085 30 350 45 24/7, including nights and weekends

How quickly can a technician get there?

For major data centers in the Randstad area, usually within fifteen minutes. For locations elsewhere in the country, we agree on a realistic arrival time in advance.

Will you also come to our office?

Yes. We also send a technician for the server room or the network at your location. More about IT in the office →

Do I have to be a customer for other services?

No. Remote hands can be purchased separately, even as a one-off. If you work with us more often, we record agreements and authorizations in advance to make it even faster.

How do you arrange access to my rack?

We report to the data center on your behalf. You authorize our technician once or structurally; many customers keep us on their access list so that no time is lost in an emergency.

Who supplies the parts?

Usually you: many customers place spare parts in their rack or have them sent to the data center. We can also receive, unpack, and prepare parts.

Will I get proof of what has been done?

Yes. Every action is recorded with before and after photos, serial numbers of replaced parts, and time spent.

What if the action turns out to be something else?

Then the technician will call you from the floor. We never perform work outside the assignment without consultation.

What does remote hands cost?

That depends on the location, the time, and whether you use the service incidentally or structurally. You will receive a clear price agreement in advance, with no hidden costs.

Do you need remote hands?

We ensure a technician is ready as quickly as possible, even outside office hours.

Call 085 30 350 45

Since 2008

Companies that run on us.

For over 15 years, we have been providing secure and reliable IT to small and medium-sized businesses. For a fixed monthly fee and with short contracts.